I have liked Skype for too long. The service is responsible for the reduction in communication costs worldwide. I used it to keep in contact with friends, family and business while living and travelling for the past 10 years. I know, my story is typical.
But Skype, you are throwing that love away…
A few months ago Skype began to force updates on three of my PC’s, each running a different version of Windows, and each of them refusing to run the new code. I even blogged about it in May Stop Skype Auto Updates, Don’t want to upgrade Skype Thanks
Selective Customer Support
I tried the forums (see this) and received no reply to my direct requests for support.
As if it wasn’t difficult enough there is a confusing and circular process just to arrive at the support input form which includes having to login twice. I’m sure someone will dispute this, perhaps their website can’t handle Google Chrome or IE, but the location of this form is not clear and at each stage they want you to read the FAQ or analyse your input to show a list of totally irrelevant answers. This despite pasting the precise error code and message. Ironically the only information to be found on the site about this issue is in the forum where complaints on this subject are either injudiciously slammed by a Skype techie or ignored.
I eventually found the form again and decided before downgrading to a working version of Skype again, I would keep the forced update (on a machine I rarely use) and try work through a fix with them and thus apply the fix to my other two machines so I can put this time-wasting nonsense behind me.
No such luck.
Skype, again, ignored my request, but the next day I received this incredible email from them:-

First complaint is perhaps picky but why do so many companies thinks its ok to write emails that start with something like “This is an automated email, sent by a friendly Skype robot, please don’t reply.” Control freaks! Another example of “Its ok for us to talk at you but oooh no, we’re not going to listen back!” To be fair Skype and other companies that do this often provide another means to communicate, but in Skypes case… well see above.
I took the survey and gave 100% low rating on everything to do with the customer service representative as he/she never contacted me despite having my phone number, Skype name and email address in the original request for help. I use Gmail and this was used in my request for help. However I have had Skype longer than Gmail existed so just in case they still use my old email address I checked its working. All mail to this address is successfully sent directly to my Gmail account. All spam filtering handled by Gmail so just in case I regularly checked the trash folder and as Google is my witness, Skype never sent a thing.
Downgrading Again
As I needed Skype (and there’s a clue as to why they do so well by ignoring their customers) I decided to follow my own instructions and return to a working copy. After running the uninstall my browser is forced open (having been required to close all programs for the installation to run) to display this message:-

You see that handy little link just by the-big-green-download link? The one that says “Do you need some help?” Wonderful! It takes you to the FAQ.
Epilogue
The latest version of Skype, as of a couple of days ago, still will not work on three of my PC’s. As the majority of Skype users do not have a problem I have to conclude its something I have done to make it go wrong though after spending time comparing the machines only Microsoft Office (various versions) and Skype are in common. Perhaps now Microsoft owns Skype they may turn their attention to this problem but I hold out little hope.
One thing that is wrong and can be fixed is their customer support and the attitude of some of their technical staff. I recently paid $25, its not a lot, but I still expect something for my money which right now is impossible to use without Skype attempting to force me to update, at my inconvenience.